Positive feedback is considered a compliment and is used towards measuring rewards and
recognition of staff. Appreciation is always encouraging and contributes to motivating teams
to set higher standards.
Service experienced may be appreciated by any of the following options:
Please Click here to initiate the feedback process
Please share your valuable feedback at:- Quito: info.gye@blshelpline.com Guayaquil:
info.uio@blshelpline.com
STEPS:
- Compliment for the service/ staff
- BLS Customer Support team receives the compliment
- The staff is given a certificate of appreciation
Constructive feedback is treated as a complaint and an opportunity for continuous
improvement. Assurance of a timely response and resolution of the grievance as per the
organization’s complaint handling procedure is committed.
Service experience may require attention and feedback can be shared via the following
options:
Please Click here to initiate the feedback process
Please share your valuable feedback at:- Quito: info.gye@blshelpline.com Guayaquil:
info.uio@blshelpline.com
STEPS:
- Feedback received about service / staff
- BLS Customer Support team receives the complaint
- The feedback is shared with the concerned supervisor
- The supervisor investigates the complaint and will respond with a resolution. If the
response provides is not satisfactory, the feedback may be readdressed.
Feedback is a constructive way to assess service rendered at every single touch point. This
supports the continuous improvement approach, and benchmark with the best-in-class
organizations.
Service experience may require attention and feedback can be shared via the following
options:
Please share your valuable feedback at:- Quito: info.gye@blshelpline.com Guayaquil:
info.uio@blshelpline.com
STEPS:
- Provide feedback about the service/ staff BLS Customer Support team receives the
feedback
- The feedback is scored as satisfied or dissatisfied and shared with stake holders
- All deltas are worked up on and alphas are shared as best practice
